Problems Connecting To A Network; Problems Installing Software - HP Business Inkjet 2800 Guía De Instalación Inicial

Troubleshooting
This section provides troubleshooting suggestions for some of
the common issues associated with hardware and
software installation.
Check the printer to ensure the following:
Power light is on and not blinking. When the printer is first
turned on, it takes approximately 45 seconds to warm up.
The control-panel display shows that the printer is in the
Ready state.
No error messages appear on the computer screen.
Power cord and other cables are working and firmly
connected to the printer.
Media is loaded correctly in the tray and is not jammed in
the printer.
Printheads and ink cartridges are properly installed in their
correct color-coded slots. Press down firmly on each one to
ensure proper contact. Ensure you have removed the tape
from each printhead.
Printhead latch and all covers are closed.
Rear access panel or auto-duplex unit is locked into place.
All packing tapes and materials are removed from the printer.
Printer can print a configuration page. See "To print a
configuration page" on page 15.
The printer is selected as the current or default printer.
See your computer's Online Help for more information.
Pause Printing is not selected if you are using a computer
running Windows.
You are not running too many programs when you are
performing a task. Close programs that you are not using or
restart the computer before attempting the task again.

Problems installing software

Check the computer system to ensure the following:
The computer meets the system requirements (see the
onscreen User's Guide on the Starter CD).
Verify installation preliminaries
Before installing software on a Windows computer, ensure all
other programs are closed.
If the computer does not recognize the path to the CD drive
that you type, ensure you have specified the correct
drive letter.
If the computer cannot recognize the Starter CD in the
CD drive, inspect the CD for damage. You can download
the printer driver from
http://www.hp.com/support/businessinkjet2800.
Reinstall the printer software
If you are using Windows and the computer cannot detect
the printer, run the Scrubber utility (located in the
Utils\Scrubber folder on the Starter CD) to perform a clean
printer driver uninstallation. Restart your computer,
and re-install the printer driver.

Problems connecting to a network

Note: After correcting any of the following, run the setup
program again.
General network troubleshooting
If you are unable to install the printer software, ensure the
following and try running the installation program again:
All cable connections to the computer and the printer
are secure.
The network is operational and the network hub is turned on.
All applications, including virus protection programs and
personal firewalls, are closed or disabled.
Problems connecting to a wired network
Ensure the printer is installed on the same subnet as the
computers that will be using the printer. Then, try running the
installation program again.
Though it is not recommended that you assign the printer with
a static IP address, you might resolve some installation
problems (such as a conflict with a personal firewall) by doing
so. For more information, see the onscreen User's Guide.
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