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Troubleshooting
QUESTION
WHY IS MY GRILL NOT
TURNING ON?
WHY IS THE FAN
NOT RUNNING?
WHY IS THE
CONTROLLER
TEMPERATURE NOT
READING CORRECTLY?
WHY IS THE
TEMPERATURE OF MY
GRILL FLUCTUATING?
WHY IS MY GRILL SLOW
TO HEAT UP?
WHY IS THERE
EXCESSIVE SMOKE
LEAKING FROM
THE LID?
WHY IS THE APP IS
CONSTANTLY SHOWING
"CONNECTION LOST!"
OR "OFFLINE"?
ANSWER
•
Press the power putton on the controller to verify, if controller will not turn on see next answer.
•
Verify controller is plugged into an outlet and that the power cord is securely plugged into the digital
controller wiring harness.
•
Verify power at the electrical outlet. If the power cord is connected to a GFCI (ground fault
circuit interrupter), check and reset if necessary.
•
If power is working at the outlet, contact Char-Griller
AutoKamado@CharGriller.com.
•
The Grill temperature has reached its temperature goal.
•
The fan has been disconnected from the controller.
•
The fan has been disconnected from wiring harness.
•
Check if the main Heat Sensor inside the grill is dirty, clean if necessary.
•
Check that the main Heat Sensor is fully plugged in.
•
Digital controller has a built-in algorithm that will approximate the grill temperature at the center of
the grill grates not at heat sensor. (This may vary due to various conditions such as using the Heat
Deflector, Fuel type, Weather conditions, etc.)
•
Temperature fluctuations are normal. Any significant fluctuation could be the result of wind, air
temperature, improper use, or lack of grill maintenance.
•
If temperature overshoots the desired setting, pause the controller and open the grill lid to allow
temperatures to decrease.
•
Check if the main heat sensor is dirty.
•
Allow 20-30 minutes for temperatures to equalize.
•
Weather conditions are humid or wet.
•
Charcoal has been used before.
•
Check if Grill Lid is open.
•
Check if Fan is running. If Fan is not running see "Why is the fan not running?"
•
Check if the Lid is fully closed and the latch is locked.
•
Check the Lid gasket for any damage.
•
Wi-Fi signal could be weak. Try moving the grill closer to the router or the router closer to the
grill, extending your wireless network, or connect to Bluetooth
•
Angle the Antenna on the back of the controller to point at the ground.
•
Try turning your Grill controller off and on.
•
Try re-pairing your grill with your WiFi Network or Bluetooth
Customer Service for assistance at
®
.
®
device.
®
C-15
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