FAQ
Q: The tablet cannot be turned on after being fully charged.
A:
Possible Cause
The tablet has been standby for too
long, and the battery drains.
Problem of the Charger.
Q: Why can't I register?
A:
Possible Cause
The tablet isn't connected to a network.
There is no verification code in the
email box.
Server problem.
Q: There is no power in the MDCI dongle after connecting to the vehicle's DLC port.
A:
Possible Cause
Poor contact of the MDCI dongle.
Poor contact of vehicle's DLC port.
Voltage of the vehicle battery is too low.
A fuse is blown.
Solution
Charge it for over 2 hours before
turning it on.
Please contact the dealer or TOPDON
after-sale service for timely support.
Solution
Make sure the network is stable.
Check if the email address is valid
and resend the code.
Server maintenance. Please try again
later.
Solution
Unplug the MDCI dongle and then plug it
in again.
Unplug the MDCI dongle and then plug it
in again.
Recharge the vehicle battery.
•
Replace the vehicle battery if it
•
is damaged.
Check the fuse of the OBD module.
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