Grease Leaking
Door Not Closing
From Cabinet Door
Properly
Unit Not Level
Grease Tray Is Full
No Smoke Is Being
No Wood Chips
Produced
Element Times Out,
Not Enough Heat To
Wood Chips
Damaged Wood
Chip Tray
"noP" Error Code
Bad Connection At
Connection Port
Meat Probe Damaged Check for signs of damage to the wires of the meat probe. If damaged, call Customer Service
Faulty Control Board
"Er1" Error Code
The Smoker Is Too
Cold To Function
"ErH" Error Code
The Smoker Has
Overheated /
Exceeded 315°C /
600°F
"ErR" Error Code
Temperature Probe
Wire Not Making
Connection.
Temperature Probe
18
Ensure door is closed, seal is not damaged, and the door latch is secure.
Move unit to a level cooking surface. Ensure that there is no damage to the support legs.
Empty grease tray and re-install. Follow Care and Maintenance instructions.
Add wood chips to the wood chip tray.
The heating element is not staying on long enough to heat the wood chips, which is due to
the TEMP being set too low. First, open the rear vents completely to promote airflow. Next,
reset TEMP higher to turn on the element for 20 minutes.
Wood chip tray needs to be replaced. Contact Customer Service for a replacement parts.
Disconnect meat probe from connection port on the Control Board, and reconnect. Ensure
the meat probe adapter is firmly connected. Check for signs of damage to the adapter end.
If still failed, call Customer Service for replacement part.
for replacement part.
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Outdoor temperature is too cold for the heating element to function. Move smoker to
warmer location and retry. If element still fails after multiple attempts, call Customer
Service for assistance.
Press and hold the Power Button to turn the unit off, and allow smoker to cool. Follow Care
and Maintenance instructions. After maintenance, press the Power Button to turn the unit
on, then select desired temperature. If error code still displayed, contact Customer Service.
Access the electrical components on the base of the unit (see Electric Wire Diagram ) and
check for any damage to the Temperature Probe wires. Ensure Temperature Probe spade
connectors are firmly connected, and connected correctly, to the Control Board.
Check status of temperature probe. Follow Care and Maintenance instructions if dirty.
Contact Customer Service for a replacement part if damaged.