Tenda N Serie Guía De Instalación Rápida página 12

FAQ
Q1. What should I do if there are no playback videos on the NVR?
A1.
- Ensure that the HDD is working properly.
Navigate to Configuration > Storage > HDD:
• If the HDD is not detected, shut down the NVR first, reinstall the HDD and start up the NVR.
• If the HDD is abnormal, shut down the NVR first, reinstall the HDD and start up the NVR. If the problem persists,
format the HDD.
• If the formatting fails, shut down the NVR first, replace the HDD and start up the NVR.
- Ensure that the recording plan is proper.
Navigate to Configuration > Storage > Schedule, and ensure that:
• The channel recording schedule is enabled.
• The recording time and recording type have been set properly. If not, set and save them as required.
Q2. What should I do if the TDSEE App fails to add the NVR?
A2. Navigate to Configuration > Network > Cloud Service of the NVR to ensure that the cloud service function is
enabled.
− If Cloud Status is Online, ensure that the mobile phone (with the App installed) is connected to the internet.
− If Cloud Status is Offline, try the following solutions:
• Navigate to Configuration > Network > Internet to ensure that the internet parameters configuration is correct.
• Ensure that the LAN port of the NVR is correctly connected to the peer side (switch or router).
• Ensure that the router is connected to the internet and the filter function is disabled (such as MAC filter and
blacklist).
• Ensure that the DHCP server function of the router is enabled.
Q3. What should I do if there is no image display on the NVR channel?
A3. Navigate to Configuration > Channel> Camera of the GUI of the NVR, find Added Camera, and check the camera
status of the channel.
− If the camera status of the channel is Online, navigate to Configuration > Channel > Image, and ensure that the
Brightness and Contrast under the Image Parameters are not both 0.
− If the camera status of the channel is Error, hover the mouse over
following solutions:
• If the exception reason is Incorrect user name or password, click
password.
• If the exception reason is Disconnected, ensure that the connection between the NVR and the camera is normal,
and the Ethernet cable is not loose.
• Delete or reset the camera and add it again.
• Power off the camera and restart it.
Q4. What should I do if the NVR cannot find the camera?
A4: If the NVR supports PoE port, and the camera has been connected to the PoE port of the NVR, try the following
solutions:
- Connect the computer and the camera to the same network, and enable DHCP function of the camera (through
client management tool, such as ONVIF Device Manager or Web UI of the camera for configuration).
- If the camera is a third-party camera, ensure that the camera supports ONVIF, and ONVIF is enabled, and an
administrator with the username admin has been added to the user list.
If the camera has been connected to the LAN side of the NVR, try the following solutions:
- Ensure that the camera is working properly, and the camera is connected properly to the switch or router that is
connected to the NVR, and the Ethernet cable is tight.
- Ensure that the IP address of the camera is in the same network segment as the LAN IP address of the NVR
(through client management tool, such as ONVIF Device Manager or Web UI of the camera for configuration).
- If the camera is a third-party camera, ensure that the camera supports ONVIF, and ONVIF is enabled, and an
administrator with the username admin has been added to the user list.
If the problem persists, please contact Tenda technical support.
to check the exception reason, and try the
and re-enter the login user name and
- 10 -