Product Care - SURE petcare SureFlap Microchip Cat Flap Connect Manual Del Usuario

Product care

It is important you keep your Cat Flap clean and tidy to ensure it continues to function reliably.
We recommend you give it a clean every couple of months to avoid the build up of excess mud,
dirt, or cat hair. This way you can avoid any reliability issues dirt build up can cause.
Areas to keep clean
Problem with your product?
If you notice any physical problems with your Microchip Cat Flap Connect,
please do not attempt to fix these yourself. Our customer care team are very
friendly and happy to offer you assistance or provide servicing if your product
is damaged in any way. Please see the back cover for contact details.
The sensors
The Cat Flap's sensors, used to detect your cat, are located both
on the ceiling of the front part of the product (the side with the
SureFlap logo and the battery compartment) and on the ceiling
of the tunnel. If they become obscured by dirt or cat hair, there is
a risk that your product will not work correctly. Obscured sensors
may result in abnormal locking functions that can lead to battery
drainage. You should clean the sensors once a month or if you
notice dirt build up.
The draught excluders
When cleaning your Cat Flap, also make sure to remove any build
up of cat hair from the draught excluders surrounding the clear
plastic door, as this can sometimes block the sensors.
The floor of the tunnel
Operation of the sensors also relies on the reflectivity of the
tunnel floor. This therefore should also be kept reasonably clean.
We advise you clean the tunnel once a month or if you notice dirt
build up.
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