Product Care - SURE petcare SureFlap Manual Del Usuario

Product care

It is important you keep your Pet Door clean to ensure it continues to function reliably.
We recommend you give clean it with a damp cloth every couple of months to avoid the build up
of mud, dirt, or pet hair. This way you can avoid any reliability issues caused by dirt build up.
Areas to keep clean
The pet detecting sensors
The sensors that are used to detect your pet are located on the ceiling
the tunnel. If they become obscured by dirt or pet hair, then there is
a risk that your Microchip Pet Door Connect will not work correctly.
Obscured sensors may result in abnormal locking functions, could
cause unreliable Sure Petcare notifications and can lead to battery
drainage. You should clean the sensors every 2 - 3 months or if you
notice dirt build up.
The draught excluders
When cleaning your Microchip Pet Door Connect, also make sure
to remove any build up of pet hair from the draught excluders
surrounding the clear plastic door, as this can sometimes block
the sensors.
The floor of the tunnel
Operation of the sensors also relies on the reflectivity of the tunnel
floor. This therefore should also be kept reasonably clean. If you have
a brown Pet Door, please ensure the reflective silver sticker is kept
free from dirt. If you notice at any point that this sticker is missing,
please contact Customer Care. We advise you clean the tunnel
every 2 - 3 months or if you notice dirt build up.
Problem with your product?
If you notice any physical problems with your Pet Door or Hub, please do not attempt
to fix these yourself. Our customer care team are very friendly and happy to offer you
assistance or provide servicing if your product is damaged in any way.
See back cover for details or for more guidance, videos and customer help forums
visit surepetcare.com/support.
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