"Err" Error Code
Auger Not Primed
With
(AUGER) Icon
Flashing
Auger Motor Is
Jammed
"Err" Error Code
Igniter Not Working
Properly
With
(IGNITER) Icon
Flashing
Igniter Failure
"Err" Error Code
Insufficient Air Intake
For Fan
With
Fan Not Working
(FAN) Icon Flashing
Properly or Failure
"Err" Error Code
Lack Of Fuel, Poor Fuel
With Showing
Quality, Obstruction In
"No Pellets" Icon
Feed System, Jammed
Auger
"noP" Error Code
Bad Connection At
Connection Port
Meat Probe Damaged Check for signs of damage to the wires of the meat probe. If damaged, call Customer Service
Faulty Control Board
Grill Will Not
Insufficient Air Flow
Achieve Or
Through Fire Pot
Maintain Stable
Temperature
Lack Of Fuel, Poor Fuel
Quality, Obstruction In
Feed System
Temperature Probe
Grill Produces
Grease Build-Up
Excess Or
Wood Pellet Quality
Discolored
Smoke
Fire pot Is Blocked
Insufficient Air Intake
For Fan
Frequent Flare-Ups Cooking Temperature
Grease Build-Up On
Cooking Components
Before the unit is used for the first time or anytime the hopper is completely emptied out,
the auger must be primed to allow pellets to fill the burn pot. If not primed, the igniter will
timeout before the pellets ignite. Follow Hopper Priming Procedure .
Remove cooking components from the main barrel. Press the Power Button to turn the unit
on, turn Temperature Control Dial to SMOKE, and inspect the auger feed system. Visually
confirm that the auger is dropping pellets into the burn pot. If not operating properly, call
Customer Service for assistance or a replacement part.
Remove cooking components from the main barrel. Press the Power Button to turn the unit on
and inspect the igniter. Visually confirm that the igniter is working by placing your hand above the
burn grate and feeling for heat. Visually confirm that the igniter is aligned with the hole in the burn
grate, and open to light the pellets. If not operating properly, follow Manual Start-up Procedure
to continue use of grill; however, call Customer Service for assistance or a replacement part.
Igniter needs to be replaced. Contact Customer Service for replacement part.
Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Maintenance instructions if dirty.
Fan needs to be replaced. Contact Customer Service for replacement part.
Press and hold the Power button for 2 seconds to shut down then reconnect. Check hopper to
check that fuel level is sufficient and replenish if low. Should the quality of wood pellets be
poor, or the length of the pellets too long, this may cause an obstruction in the feed system.
Remove pellets and follow Care and Maintenanc e instructions.
Disconnect meat probe from connection port on the Control Board, press and hold the Power button
for 2 seconds to shut down then reconnect. Ensure the meat probe adapter is firmly connected. Check
for signs of damage to the adapter end. If still failed, call Customer Service for replacement part.
for replacement part.
Control Board needs to be replaced. Contact Customer Service for a replacement part.
Check fire pot for ash build-up or obstructions. Follow Care and Maintenance instructions for ash
build-up. Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Maintenance instructions if dirty. Check auger motor to confirm operation, and ensure there is no
blockage in the auger tube. Once all the above steps have been done, start the grill, set temperature
to SMOKE and wait for 10 minutes. Check that the flame produced is bright and vibrant.
Check hopper to check that fuel level is sufficient, and replenish if low. Should the quality of
wood pellets be poor, or the length of the pellets too long, this may cause an obstruction in
the feed system. Remove pellets and follow Care and Maintenance instructions.
Check status of temperature probe. Follow Care and Maintenance instructions if dirty.
Contact Customer Service for a replacement part if damaged.
Follow Care and Maintenance instructions.
Remove moist wood pellets from hopper. Follow Care and Maintenance instructions to
clean out. Replace with dry wood pellets.
Clear fire pot for moist wood pellets. Follow Hopper Priming Procedure.
Check fan. Ensure it is working properly and air intake is not blocked. Follow Care and
Maintenance instructions if dirty.
Attempt cooking at a lower temperature. Grease does have a flash point. Keep the temperature
under 176°C / 350°F when cooking highly greasy food.
Follow Care and Maintenance instructions.
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