Multimedia; Battery Status - Crosscall CORE-X5 Manual De Instrucciones

• Force restart
If your device freezes and becomes unresponsive, press and hold the "Power" button for more
than 15 seconds to turn off your phone� Wait a few seconds before restarting your device�
• Reset device
If you are unable to fix the problem, do a factory reset of your device. To do this, refer to the
procedure described on page 27 of this guide�
Before you reset your device to factory settings, remember to backup any important
data stored on it�
Calls
Unable to make calls
• Make sure you are connected to the correct mobile network�
• Check that the SIM card is not deactivated� To do this, go to Settings
Internet > Mobile network, and check that the "Use SIM card" switch is enabled.
• Make sure you haven't enabled the call blocking function for the phone number you are dialling
or for the phone number of an incoming call� To do this, go to Phone
the top right-hand corner of the interface > Settings > Blocked numbers.
The person on the other end can't hear you
• Check your device's microphone is not covered�
• Make sure the microphone is close enough to your mouth�
• If you are using the hands-free kit supplied with your device, make sure the earphones are
properly plugged in and that the microphone is close enough to your mouth�
You hear an echo during calls
Adjust the volume by pressing the +/- volume button or try moving around�
Device keeps disconnecting from the mobile network or internet, or poor audio qua-
lity
• Make sure nothing is blocking the device's built-in antenna�
• If you are in an area with poor reception, you may lose network connection�
• Additionally, your connectivity issues may be due to a problem with your operator� Move
location and try again�

Battery status

The battery is not charging properly (for Crosscall approved chargers)
• Make sure the charger is properly connected or that your device is correctly positioned on the
X-LINK™ accessory that is charging your device (X-CABLE, X-DOCK, etc�)�
• Contact the Crosscall after-sales service and request a battery replacement�
> Network and
> Tap the 3 little dots at
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The battery is draining more and more quickly
• If the device or battery is exposed to extreme temperatures, charging capacity may be
reduced�
• Your battery will drain more quickly when you use certain messaging features or apps, such
as GPS, games, or the internet�
• The battery is a consumable whose charging capacity decreases over time� To limit this,
please follow the "Tips and precautions for charging your battery" on pages 9/10 of this guide�

Multimedia

Error messages when opening the camera
To use the camera, your device must have enough memory and the battery must be sufficiently
charged� If you're getting error messages when you open the camera, try the following:
• Charge the battery�
• Free up memory by transferring files to a computer (see pages 23/24) or by deleting items
from the device�
• Restart the device�
If problems with the camera persist, contact the Crosscall after-sales service�
Lower photo quality compared to preview
• The quality of your photos may vary depending on the environment (e�g� at night)�
• Check the resolution in the camera settings�
• Reset Camera app to default settings� To do this, launch the Camera app > Press the 3 lines at
the top left of the app > Select restore default settings > OK
Error messages when opening media files
If you get error messages or cannot play media files when you open them on your device, try
the following:
• Free up memory by transferring files to a computer or deleting items from the device (see
pages 23/24).
• Make sure the audio file is not DRM (Digital Rights Management) protected. If the file is DRM
protected, you must have a licence or key to play it�
• Make sure the file formats are supported by the device. If a file format is not supported,
install an app that supports it. To check the file formats compatible with your device, you
can go to your device's page on Crosscall.com and check the "Specifications" at the bottom
of the page�
• Your device is compatible with photos and videos captured with that same device� Photos
and videos captured with other devices may not display properly�
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