Warranty Conditions - Crosscall CORE-X5 Manual De Instrucciones

Copyright
This equipment is reserved for private use� Copying CDs or downloading music, videos or photos
for resale or for any other commercial purpose may constitute a violation of copyright law�
Permission may be required to copy or save all or part of a document, book and/or presentation
subject to copyright law� Please make sure you are familiar with all applicable laws regarding
the saving and use of such content in your country and jurisdiction�
APPENDIX
Important information
To provide you with an optimal experience, the phone connects regularly to internet and
messaging servers� This automatically and inevitably generates data exchanges that may be
billed in addition to your existing subscription, or deducted from your prepaid plan�
In order to avoid any billing problems related to services that use the internet, we strongly
advise you to opt for a suitable package that includes unlimited internet and messaging access�
Also, please avoid changing the pre-configured default settings. If you wish, you can connect
to a WiFi network to improve speed and efficiency. We particularly recommend using a WiFi
network when streaming or downloading games, videos or movies�

Warranty conditions

Your phone, along with the accessories in the box, are guaranteed against any defect or
malfunction that may arise due to their design or manufacture, or an equipment failure, under
normal conditions of use, for the duration of the warranty period (available to read with our after-
sales T&Cs on www�crosscall�com > Assistance > Warranty) valid from the date of purchase
of the phone, as shown on your original invoice� The commercial warranty automatically
terminates at the end of this period� The period of availability of spare parts required for the
use of new products is ten (10) years from the end-of-sale date�
For more information on the warranty terms and conditions, go to www.crosscall.com >
Assistance > Garantie.
Before contacting our After-Sales Service, we advise you to follow the following instructions:
• Fully charge the battery;
• Upgrade the software or restore factory settings to format the phone�
• Carefully read the TROUBLESHOOTING section of this user guide (page 40-43) to see if
there are any suggested solutions that may solve the problem with your phone�
CAUTION: ALL the phone's user data (contacts, photos, messages, files and downloaded
applications) will be permanently lost� You are strongly advised to perform a full backup of your
phone data before formatting your phone�
--> To restore factory settings: in your phone's Menu, click on Settings > System > Advanced
settings > Reset options > Erase all data (factory reset).)
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In the event that your phone has a defect that prevents normal use, you will need to take your
device to our After-Sales Service� Your phone will not be repaired or replaced if the trademarks
or serial numbers (IMEI) have been removed or changed, or if your purchase receipt is missing
or illegible�
If the lack of conformity or defect is confirmed, all or part of your phone will be replaced or
repaired� This warranty covers the cost of parts as well as labour�
Before sending your phone to our After-Sales Service, we recommend:
• writing down and keep your IMEI somewhere safe (*);
• removing the SD card and the SIM card;
• saving all your personal data� Our repair centre might need to format your phone�
(*) Your IMEI code is the serial number used to identify your device and monitor after-sales
service. There are several ways to find your IMEI code:
• Tap *#06# on your mobile phone keypad;
• Check the packaging of your phone;
• On the back of your phone and depending on the model, the IMEI may be given on a label or
engraved on your phone's SIM tray�
Documents and information to enclose when sending your phone to our After-Sales Service:
• A copy of the invoice or receipt, showing the date of purchase, the type of product, and the
name of the distributor;
• The IMEI number of the phone;
• A description of the fault with the phone�
We recommend reading the terms and conditions of service available on the Crosscall web-
site at the following address: www.crosscall.com
CORE-X5, designed in France and assembled in China
Created and imported by:
CROSSCALL – 245 RUE PAUL LANGEVIN 13290 AIX-EN-PROVENCE – France.
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