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9
Troubleshooting
If a fault occurs the "Fault" symbol lights up or
flashes on the LED information panel. The fault
must be rectified for further operation.
Possible malfunctions
n Wrong or defective charging cable is plugged
in.
n Residual current device or circuit breaker has
triggered.
n There is an anti-clockwise field of rotation. A
clockwise rotating field is required.
To correct the fault, observe the following
sequence
u Terminate the charging process and unplug the
charging cable.
u Check whether the charging cable is suitable.
u Plug the charging cable back in and start the
charging process.
If the fault could not be corrected, contact
your responsible service partner.
1 "1.2 Contact" [
9.1
Fault messages
The tasks described in this section may only
be carried out by a qualified electrician.
The fault message is displayed in the web interface
under "Dashboard" > "System Status" > "Error(s)".
You can find a document on troubleshoot-
ing on our website under "Services" > "Doc-
uments for installers". The fault messages,
possible causes and possible solutions are
described there.
1 "1.1 Website" [
3]
}
3]
}
Search for further solutions to the fault message
in the web interface
u Enter the ending "/legacy/doc" in the address
line of the web browser (e.g. 192.168.123.123/
legacy/doc).
u Enter the user name (operator) and password of
the master charging point.
1 Password: See Commissioning data sheet
u Navigate to "Errors Documentation".
All fault messages are listed in the column "Error
activation message". The respective solutions are
described in the column "Corrective actions".
Several backend systems provide addi-
tional assistance for troubleshooting.
u Document the fault.
You can find the MENNEKES fault report on our
website under "Services" > "Documents for in-
stallers".
1 "1.1 Website" [} 3]
9.2
Spare parts
If replacement parts are necessary for troubleshoot-
ing, these must first be checked to ensure identical
design.
u Use only original spare parts that are provided
and / or approved by MENNEKES.
1 See the installation manual for the spare part
9.3
Unlocking the charging plug manually
The tasks described in this section may only
be carried out by a qualified electrician.
In exceptional cases, the charging plug may not be
mechanically unlocked. In this case, the charging
plug cannot be removed and must be unlocked
manually.
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