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TROUBLESHOOTING GUIDE
PROBLEM
Espresso pours
into
cup unevenly
Pump makes an
unusual noise
Water around
Drip Tray area or
on benchtop
Milky coffee
is too cold
No steam
from the Steam
Wand
Steam Wand
making a
screeching noise
BVSTEM7400_23SEM1 (LA)_SPA/ENG.indd 14
BVSTEM7400_23SEM1 (LA)_SPA/ENG.indd 14
Possible cause
Uneven tamping.
Obstruction in the Group Head
or Portafilter.
No water in the reservoir, and the pump
is 'dry'.
Water Reservoir is not correctly positioned.
Red Plug from the packaging may still
be inserted (the low water alert will be
illuminated).
New Pre-infusion Profiles has been
selected.
Water overflowing from Drip Tray.
Drip Tray not present, or not fully inserted
when Thermoblock is auto purging.
Milk may not be heated enough.
Steam Wand Tip is blocked.
No water in the Water Reservoir.
Espresso Machine has scale build up.
Steam Wand Tip too deep.
English - 14
What to do
Ensure coffee grinds are tamped evenly.
Check there is nothing obstructing the Group
Head or Portafilter & clean.
Fill reservoir with water, then press the one cup
button to prime unit before brewing espresso.
The pump noise will decrease once water is
flowing through the system.
Insert the Water Reservoir into the back of the
unit, then press the one cup button to prime unit
before brewing espresso.
Remove the red packaging plug found at the
base of the Water Reservoir.
Different Pre-infusion Profiles make different
noise at the start of an espresso extraction.
Empty if the red Water Level Indicator appears
through the Drip Tray Stainless Steel Grill.
Always Keep Drip Tray in place during brewing
espresso as a small amount of water will be
purged into the drip tray under certain, normal
operation circumstances.
Ensure that milk is heated properly during
texturing.
See Tip for Milk Texturing.
See Care & Cleaning for cleaning methods.
Fill reservoir with water. Run hot water through
the Steam Wand to ensure water flows.
A Descaling Cycle is required.
See Descaling Cycle.
Lower Milk Jug. Ensure the Steam Wand Tip
is positioned correctly (just below milk surface)
when texturing.
See Tip for Milk Texturing.
2023/11/7 10:38
2023/11/7 10:38
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