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TECHNICAL INFORMATION
Troubleshooting
If the bidet or flushing system appears to be operating abnormally, please review the
troubleshooting tips before calling the Brondell Service Center as most issues are easily
resolved with a few simple steps. If you are unable to resolve the issue after checking
the following items, please visit Brondell.com/Support and complete our online Support
Request form or call our Customer Support team for assistance at 1-888-542-3355, Mon–
Fri, 8 a.m–2 p.m. PT
Check Before Continuing:
•
Make sure the integrated bidet is connected to power and that the outlet is working
properly.
•
Make sure you check and test the reset button on the GFCI outlet (Standard 120V GFCI
outlet).
•
Make sure main water supply valve is open.
•
Make sure the bidet is not in Eco Mode.
•
Confirm there are no leaks from hoses or water supply.
•
Make sure mesh filters are clean and free of build up or debris (see maintenance
section on pages 24-25).
•
After checking items above, refer to the following troubleshooting chart for additional
solutions.
Problem
Possible Cause(s)
The unit does
1. Power is off.
not operate
2. Power plug is disconnected.
3. There is not power to the outlet.
Wash or dry
Seat is not occupied.
functions not
working
Remote
1. Batteries are dead.
control not
2. Remote control has lost.
working
Water
1. Water pressure is set at the
pressure is
weak
2. Mesh filter(s) are clogged.
3. Incoming water pressure used
4. Water supply valve is partially
29
connection with the unit.
lowest level.
is under the minimum pressure
suggested (35 psi / 0.24 MPa).
closed.
Solution(s)
1. Press the stop / power button on the
auxiliary control panel on the left side of
the unit (when facing the unit).
2. Ensure the plug is securely connected.
Check and reset GFCI outlet
3. Unplug the unit and plug another device
into the outlet to make sure there is power.
Most functions will not operate if the seat is
not occupied. There is a sensor inside of the
seat that recognizes touch. Please make sure
there is nothing on the seat that could block
the sensor (e.g., toilet seat cover, paper, etc.).
1. Replace with (x2) new AAA batteries.
2. Re-pair remote using pairing instructions
on page 16.
1. Adjust the water pressure setting to a
higher level.
2. Clean the mesh filter (see page 24-25).
3. The available water pressure is
35–108 psi / 0.24 MPa–0.75 MPa
4. Ensure the water supply valve at the wall is
fully open.
5. If nozzle is dirty or clogged, clean nozzle
using maintenance instructions on page
26.
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