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TECHNICAL INFORMATION
Troubleshooting (Cont'd)
Problem
Possible Cause(s)
Water is not
Water temperature is set to
warm
off or lowest level.
Seat is not
1. Seat temperature is set to off or
warm
lowest level.
2. Eco Mode is activated.
Warm air dryer
Dry temperature is set at the lowest
is not warm
level.
Auto Flush
1. There is no power to the outlet.
does not
2. Auto flush is deactivated.
operate
Flush does not
1. Water pressure is weak.
fully flush
2. Water supply valve is partially
closed.
Water flows
A power outage occurred during a
into the bowl
flush or auto flush cycle
continuously
Water does
1. Water supply valve is closed.
not come out
2. Water supply is cut off.
of nozzle
3. Nozzle is dirty.
4. Mesh filters are clogged.
Shuts off
1. Power plug is disconnected.
during use
2. There is no power to the outlet.
3. Insufficient power supply.
Wash feature
1. Seat sensor does not detect
does not work
when you are seated.
or fails to
2. Water supply valve is closed.
spray
Solution(s)
Adjust the water temperature setting to a
higher level.
1. Adjust the seat temperature settting to a
higher level.
2. Deactivate Eco Mode and try again after 5
minutes (see page 21).
Adjust the dry setting to a higher level.
1. Use the manual flush in the event of a
power outage. Auto flush should function
again once power is restored (see page 20).
2. Reactivate auto flush mode (see page 20).
1. Water pressure may drop when other
household water supply is in use (Ex: another
toilet flushing, shower, washer, etc). Wait and
retry to flush.
2. Ensure water supply valve is fully open.
If a power outage occurs while the flush
function is in use, the unit may continue to
flush water. Close the water supply valve,
unplug the unit, and stop use until electricity
is recovered.
1. Open the water supply valve.
2. Wait until the water supply is turned on.
3. Clean the nozzle (see page 26).
4. Clean the mesh filters (see page 24-25).
1. Ensure the plug is securely connected.
2. Check and reset GFCI outlet. Unplug the
unit and plug another device into the outlet
to make sure there is power.
3. Confirm the power supply meets required
specifications (see pages 5-6).
1. Adjust sitting position to fully cover the seat
sensor (for seat sensor location see page 10).
2. Open the water supply valve.
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