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Appendix I. Manual cartridge removal procedure
Follow this procedure if a cartridge must be manually removed and repaired.
Attention:
• It is recommended that the drive and tape be returned to IBM for removal and recovery.
• If the cartridge in the drive is an INPUT tape that contains ACTIVE or 'ONLY COPY' data (no
backup), eject commands that are issued at the host fail to unload the tape, and power-cycling
the drive fails to eject the cartridge, make no further attempts to unload this tape. Call Technical
Support and open a PMR if one is not already open, to initiate the process of sending the drive
with the loaded cartridge in for recovery.
• These procedures must be completed only by a trained IBM service provider. SSRs claim their
time against service code 33 ECA 013 when they complete this procedure.
• Inform the customer that the following procedure has high risk of damaging the drive and high
risk of not being able to recover the data.
• A drive brick transfer to another drive sled is NOT POSSIBLE with this library.
Recommended tools
Procedure
• #1 Phillips screwdriver
• ESD Kit
• Flashlight (optional)
• #1 Flathead screwdriver (optional)
Before you begin
About this task
When a tape drive error is reported by the library, the drive produces a memory dump and saves it in
Random Access Memory (RAM). If the library or drive is powered OFF, this information is lost. To preserve
this information for analysis by IBM Technical Support, the drive memory dump must be copied to the
drive's flash memory. Complete the following steps to write a drive memory dump to flash memory.
Procedure
1. Log in to the Management GUI.
2. Attempt to remove the cartridge with the device power ON and with library manager, a host
application, or the Unload button. Press and hold Unload for 12 seconds. This action causes the
drive to eject the cartridge when it completes the midtape recovery
3. Ensure that the operator issued the appropriate application commands to complete a rewind and
unload of the cartridge. This procedure is to ensure that the stuck cartridge is not because of a hang
condition in the application
4. Attempt to remove the cartridge by power-cycling the drive. Look for the drive to attempt a midtape
recovery.
Note: It can take 5 minutes to 1 hour (depending on cartridge type (LTO 5, and so on) and how much of
the tape is spooled out of the cartridge) for the cartridge to rewind and unload.
5. If the cartridge unloads, inform the operator that the cartridge is unloaded. If the cartridge does not
unload, repeat steps 2 and 3 before this procedure is continued.
240 IBM TS4300 Tape Library Tipo de máquina 3555: Guía del usuario
IBM Confidential
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