Troubleshooting - entrematic Ditec TOP603H Manuale Tecnico

25. Troubleshooting

Problem
The courtesy light flashes at regu-
lar intervals.
The courtesy light flashes 4 times. The door has not acquired the
The safety devices are not working. Incorrect setting of the door or
The automation doesn't work.
Faulty automation.
The automation doesn't open.
The automation doesn't close.
The automation closes the door
slowly (soft start) while the cour-
tesy light is flashing.
The automation stops during its
stroke.
The remote control doesn't work.
The remote control doesn't always
work.
The opening command doesn't
work.
Possible cause
The door has detected an obstacle. Check the door moves smoothly,
stroke.
safety device.
No supply voltage, or incorrect
voltage.
Faulty fuse.
The carriage release is not cor-
rectly coupled.
The toothed belt is not correctly
tensioned.
The door is blocked.
STOP command activated or faulty.
Alarm
Safety command activated
faulty. Alarm
The automation is performing the
self-learning procedure (see ch. 15
or 21).
Make sure the door can move
smoothly, and check the safety de-
vice is working properly.
Flat batteries. LED not illuminated. Replace the batteries.
If the message of the function as-
signed to the transmission com-
mand is not visualised when the
remote control is enabled.
Poor reception.
Radio level too weak.
Radio interference from other
transmission sources.
Faulty wall-mounting switch.
93
Solution
and remove any obstacles.
Perform the learning procedure as
explained in chapter 15 or 21.
Perform a reset and repeat the
learning procedure (chapter 15 or
21).
If the problem persists, contact
Technical Service.
Replace the fuse (see chapter 26 -
Maintenance).
Check the release, belt or door
movement.
Check the STOP command.
If the problem persists, contact
Technical Service.
or Check the safety devices.
If the problem persists, contact
Technical Service.
Wait until the procedure is com-
pleted.
If the problem persists, contact
Technical Service.
Perform a reset and repeat the
learning procedure (chapter 15 or
21).
Memorise the remote control (see
ch. 16 or 22).
Install an optional antenna.
Check the radio level (see ch. 22 -
TOP903H only).
Check the wall-mounting switch
and the connection wire.