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Troubleshooting
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Problem
Possible Reason
The connection between
the air fryer lid and pressure
cooker base is loose or
broken.
Air fryer lid is in
Bad power connection or no
place but will
power.
not turn on
Electrical fuse has blown.
Microswitch is dirty grease or
damaged.
Using an oil with a low smoke
point.
Black smoke is
coming from
the air fryer lid
Food residue on the bottom
of the inner pot or around the
element on the air fryer lid.
Appliance malfunction.
Cooking foods with a high
fat content, such as bacon,
sausages, and hamburgers.
White smoke
is coming from
Food is moist.
the air fryer lid
Seasoning on food has blown
into element.
Sealing ring not properly
fitted.
Difficulty
Float valve in the popped-up
closing
position.
pressure
cooking lid
Contents in cooker are still
hot.
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Solution
Ensure the Air Fryer Lid is seated correctly on the
pressure cooker base.
Inspect the power lead on the pressure cooker base
to ensure a good connection. Ensure the power
lead is plugged firmly into the cooker base.
Contact
Customer
Care.
Contact
Customer
Care.
Cancel the Smart Programme, unplug the cooker
and allow it to cool to room temperature.
Choose a neutral oil with a high smoke point, such
as Rapeseed, Avocado, Soybean, Safflower or Rice
Bran.
Cancel the Smart Programme, unplug the cooker
and allow it to cool to room temperature.
Remove all accessories from the inner pot and
clean the inner pot, air fryer lid and all accessories
thoroughly.
Contact
Customer
Care.
Avoid air frying foods with a high fat content.
Check the inner pot for excess oil and/or fat and
carefully remove as needed before air frying.
As water in the food is vaporized it turns to steam
and escapes the cooker. Pat dry moist food
ingredients before air frying.
Be careful when seasoning food.
Spray vegetables and meats before adding
seasoning so it adheres to the ingredients.
Re-position sealing ring, ensuring it is snug behind
sealing ring rack.
Gently press the float valve downward with a long
utensil.
Press quick release button down until it clicks into
Vent position, then lower lid onto cooker base
slowly, allowing heat to dissipate.
Troubleshooting
Problem
Possible Reason
Pressure inside the cooker.
Difficulty
Float valve stuck in the
opening the
popped-up position due
pressure
to food debris or residue.
cooking lid
WARNING
Contents may be under pressure; to avoid scalding injury, do not
attempt to force lid open.
Inner pot
is stuck to
Cooling of inner pot may
pressure
create suction, causing inner
cooking lid
pot to adhere to the lid.
when cooker
is opened
No sealing ring in lid.
Sealing ring damaged or not
properly installed.
Food debris attached to
sealing ring.
Steam leaks
from side of lid
Lid not closed properly.
Sealing ring rack is warped
or off-centre.
Inner pot rim may be
misshapen.
Food debris on float valve or
float valve silicone cap.
Too little liquid in the inner pot.
Float valve silicone cap
Float valve
damaged or missing.
does not rise
Float valve obstructed by
lid-locking mechanism.
No heat in the inner pot.
Inner pot base may be
damaged.
Solution
Release pressure according to recipe; only open lid
after float valve has dropped down.
Ensure steam is completely released by quick-
releasing pressure, then press float valve gently with
a long utensil.
Open lid carefully and thoroughly clean float valve,
surrounding area and lid before next use.
To release the vacuum, press quick release button
down until it clicks into Vent position.
Fit sealing ring.
Replace sealing ring.
Remove sealing ring and clean thoroughly.
Open, then close lid.
Remove sealing ring from lid, check sealing ring
rack for bends or warps. Contact
Customer Care.
Check for deformation and contact
Customer
Remove float valve from lid and clean thoroughly.
Perform Initial Test Run to check for function. Record
findings and contact
Customer
Care.
Check for scorching on bottom of inner pot.
Add 500 mL (2 cups) of a thin cooking liquid to the
inner pot
Install silicone cap or replace float valve entirely.
Tap float valve with a long utensil. If the float valve does
not drop, press Cancel and contact
Customer
Check for scorching on bottom of inner pot.
Add 500 mL of a thin cooking liquid to the inner
pot.
Perform
Initial Test Run
to check operation and
record findings. Contact
Customer
Care.
Care.
Care.
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