Hella Gutmann mega macs PC SE Manual De Instrucciones página 222

14. | General information
14. General information
14.1. PassThru Troobleshooting
The following list will help you to solve minor problems yourself. Select the relevant problem description and check and
perform the steps listed under Solution in sequence until the problem is solved.
Problem
The left row of arrows between the laptop/
tablet and the HGS VCI is red. The second test
does not start.
The left row of arrows between the laptop/
tablet and the HGS VCI is green. The right row
of arrows between the HGS VCI and the vehicle
remains red.
14.2. Troubleshooting table
The following list will help you to solve minor problems yourself. Select the relevant problem description and check and
perform the steps listed under Solution in sequence until the problem is solved.
Problem
The program hangs up or is without function.
Printout function with the mega macs PC SE
does not work.
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Solution
• Check the connections of the USB cable and plug connections to the
laptop/tablet and HG-VCI PC.
• Check USB cable and plug connectors for damage.
• Insert the USB cable and plug connectors correctly.
• Disconnect the HG-VCI PC from the diagnostic connection of the
vehicle. Remove the USB cable from the HG-VCI PC. Wait approx. 2
or 3 sec and then plug in the USB cable into the USB connection of
the HG-VCI PC again. Insert the HG-VCI PC into the vehicle's diag-
nostic connection. Regard potential Windows messages. Repeat the
communication test.
• The HG-VCI PC is properly inserted in the vehicle's diagnostic con-
nection.
• Check if 12 V voltage supply through vehicle is ensured at pin 16 of
the HG-VCI PC (HG-VCI PC may be defective).
• Perform the VCI plug test.
Solution
• Briefly interrupt the voltage supply. Start the mega macs PC SE
software again.
• Check the present software for incorrect or missing files.
• Perform a software update.
• Switch on the printer.
• Ensure that the printer is online.
• Ensure the paper feed.
• Exactly adjust the paper feed mode (continuous or rather single
sheet).
Hella Gutmann
mega macs PC SE