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5.3 Transporting your e-bike
Observe the region-specific regulations for the transport
of your e-bike and external batteries to avoid possible
damage during transport. Please refer to the applicable
regulations or contact your local supplier.
5.4 Warranty
Warranty terms and periods are based on our final pol-
icy and the end-user warranty regulations and laws of
each region. Please contact your distributor if you have
any problems with the system, as MAHLE has estab-
lished a global distribution and service network for the
regions where the X30 system is authorised for sale.
5.5 Frequently Asked Questions Care and
maintenance
I haven't used my SmartBike for a long time and
now it doesn't turn on when I press the button.
If you haven't used the electric bike for more than 60
days, it has automatically gone into sleep mode. To ac-
tivate, connect the charger. The battery may have gone
into ultra-sleep mode, in which case you should leave it
connected to the charger for at least one hour.
Can the internal battery be replaced?
Changing the battery also requires an additional pro-
cess that only the dealer with the right tools can do, so
they can only be changed in the official network.
Can a MAHLE display be installed in the SmartBike?
X30 Systems support the ANT+ LEV profile, so using
the Pulsar ONE as a display is fully compatible with
your X30.
Is it compatible with other displays?
You can find other compatible displays here:
thisisant.com/directory/
Can the e-Bike electronic gears be installed or ret-
rofitted?
It can technically be done, but the wiring of some OEM
integrations could be complicated from the end-user's
point of view.
By how much does the External Battery eX1 in-
crease my range?
The External Battery eX1 gives you an extra 171 Wh. As
with internal batteries, the increase in range depends on
several factors such as the way the e-Bike is used, the
environmental conditions, the rider's own conditions,
etc. But it can be said that you could increase the range
of the e-Bike by 50 % with iX3 batteries and 75 % with
iX2 batteries.
Can the e-Bike battery be upgraded from the iX2
to the iX3?
Please consult your dealer, as changing the batteries
will change the specifications of your e-Bike. However,
although the two batteries share the same set points,
they have different dimensions, so replacement will not
be possible in some cases. Any replacement of the bat-
tery also requires the activation of the new battery by
the dealer.
What do I have to do in the event of an incident in the
system?
The main unit will display an error or warning. Connect to
the MAHLE My SmartBike app to check the diagnostic
code number that identifies the issue and share it with the
authorised dealer or customer service.
Can the battery be repaired?
The battery is a dangerous object, which is why MAHLE
recommends that it should only be handled by a
MAHLE specialist and replaced with a new one from the
MAHLE dealer network.
Can the system be updated?
Yes, visit our website for all the information on how to up-
date your system:
https://mahle-smartbike.com/firmware-update/
Why does the main unit flash when the battery is about
to run out?
The LED bar on the main unit will light up in the colour
of the activated assistance level and will show the actu-
al charge state of your battery. When the battery charge
status is below 10 %, the LED bar on the main unit starts
flashing to warn you of this status. On the other hand,
when the state of charge is below 5 % the flashing is faster
to warn you that the system may shut down at any time.
The X30 system is too powerful or not powerful enough,
can I reduce or increase the power?
Of course. The X30 system includes the feature to adjust
power, acceleration and reactivity. For a proper setting, in-
stall the My SmartBike APP, link your e-Bike and go to the
engine settings. The custom setting gives you the opportu-
nity to set your own power.
What is the range of the iX2 to iX3 batteries?
Range depends on weight and load carried, terrain eleva-
tion, wheel size, assistance used, defined engine configu-
ration, speed and type of battery installed. This table can
be used as a reference:
Internal Battery
Minimum
Autonomy
iX2
40 km
iX3
60 km
Remember that you can always add an external
battery eX1 which will almost double the internal battery
of your iX2.
How long does it take to charge the internal battery?
80 % of the charge level can be obtained after the first
2 hours of charging, under standard conditions. The last
part of the charging process will take longer depending
on the version of the internal battery installed, but the
maximum charging time is about 4 hours. 5 minutes after
reaching the maximum charge level, the e-Bike switches
off automatically.
My display or the main control unit shows an incident,
what do I have to do?
The main unit will display an incident, so you will need to
connect to the MAHLE My SmartBike app to check the
diagnostic code number that identifies the type of issue
and share it with the authorised dealer or customer service.
025
Maximum
Autonomy
100 km
140 km
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