PROBLEM
Damage to Insulation
on COOLIEF* Probe or
Introducer
Water is not circulating
through tubing during
pre-cooling, ON and
post-cooling states
Water is not dripping
into the burette
Float is stuck on
bottom port of the
burette
The lid of the burette
cannot be removed
COOLIEF* Tube Kit
breaks, is leaking or is
occluded
Customer Service and Product Return Information
If you have any problems with or questions about HALYARD* Equipment, contact
our technical support personnel.
Halyard Health
5405 Windward Parkway
Alpharetta, GA 30004 USA
E-mail: PMPorders@hyh.com
1-844-425-9273 (1-844-HALYARD)
Notes
For further detail on the creation of RF lesions in nervous tissue utilizing the
Cooled RF Probe, please contact Customer Service and request to speak with a
clinical specialist.
In order to return products under limited warranty you must have a return
authorization number before shipping the products back to Halyard Health.
Limited Warranty
Halyard Health warrants that these products are free from defects in original
workmanship and materials. If these products prove to be defective in original
workmanship or original materials, Halyard Health, in its absolute and sole
discretion, will replace or repair any such product, less charges for transportation
and labor costs incidental to inspection, removal or restocking of product.
This limited warranty applies only to original factory delivered products that have
been used for their normal and intended uses. Halyard Health's limited warranty
shall NOT apply to Halyard Health's products which have been repaired, altered
or modified in any way and shall NOT apply to Halyard Health's products which
have been improperly stored or improperly installed, operated or maintained
contrary to Halyard Health's Instructions. The warranty period for HALYARD* RF
Probes and RF Generator Connector Cables is 90 days from the date of purchase,
unless otherwise stated.
6
TROUBLESHOOTING
Do not use. Discard immediately.
• Ensure the COOLIEF* Tube Kit is correctly
connected to the COOLIEF* Probe.
• Ensure the Tube Kit has been correctly
placed in the pumphead.
• Ensure the burette reservoir has been
filled.
• Visually inspect the Tube Kit tubing and
joints for leaks and occlusions.
• Ensure that the float ball in the burette is
floating and not occluding the outflow of
water from the burette.
• Ensure the pump tubing (thick-walled
tubing that is coming directly out of the
bottom port of the burette) is placed in
the pumphead.
Check to see if water is running down the wall
of the burette.
Close the pumphead lid. Gently shake the
burette to try and loosen the ball from the
bottom of the burette.
Inject sterile water through the port of the lid,
rather than removing the lid.
Immediately discard the Tube Kit.
Disclaimer and Exclusion of Other Warranties
There are no warranties of any kind, which extend beyond the description of
the warranties as previously mentioned. Halyard Health disclaims and excludes
all warranties, whether express or implied, of merchantability or fitness for a
particular use or purpose.
Limitation of Liability for Damages
In any claim or lawsuit for damages arising from alleged breach of warranty,
breach of contract, negligence, product liability or any other legal or equitable
theory, the buyer specifically agrees that Halyard Health shall not be liable for
damages for loss of profits or claims of buyer's customers for any such damages.
Halyard Health's sole liability for damages shall be limited to the cost to buyer of
the specified goods sold by Halyard Health to buyer which give rise to the claim
for liability.
The buyer's use of this product shall be deemed acceptance of the terms and
conditions of these limited warranties, exclusions, disclaimers and limitations of
liability for money damages.