Motorola Solutions TLK 25 Serie Manual Del Usuario página 14

MN009548A01-AD
Chapter 2: Troubleshooting
2.5.3
No Connection to the WAVE PTX Server
Model Indications
TLK 110 The radio display shows the following
indications:
● Error 0620 or Error 0621 service
codes.
● The radio status bar shows good Wi-Fi
and Cellular Network Strength icons:
○
○
● On the WAVE PTX Portal, the CELL
PLAN column shows Activated and
the CONNECTED column shows Yes.
NOTE: Only applies to radios
with a built-in SIM card.
TLK 25 The device shows the following indica-
Series tions:
● The voice announcement sounds one
of the following service codes:
○ "Service code 0620"
○ "Service code 0622"
○ "Service code 0624"
● The device vibrates.
● The top and bottom red crescent LED
blinks twice.
2.5.4
PWAP Connectivity Issues
This section provides solutions for Preconfigured Wi-Fi Access Point (PWAP) Connectivity Issues specifically
for the TLK 25 Series model.
Model Indications
TLK 25 If the Wi-Fi credentials are missing on
Series the WAVE PTX Portal and the device
is connected to a temporary Wi-Fi con-
nection, the device shows the following
indications:
● The voice announcement sounds, indi-
cating that the device is connected to a
14
Wi-Fi Network Strength.
Cellular Network Strength.
Resolutions
On the WAVE PTX Portal, verify that the de-
vice name appears in the Users page and
STATUS column shows Active. If the STA-
TUS column shows Disabled, you must reac-
tivate the user's status.
Perform the following actions to reactivate
users:
1. Select the users in the Users page.
2. In then Actions menu, click Activate.
3. Click OK.
Verify the selected users return to Active sta-
tus.
Click the Reactivate link from the Activation
Code column to re-initialize the WAVE PTX
account.
On the WAVE PTX Portal, verify that the de-
vice name appears in the Users page and
STATUS column shows Active.
If the STATUS column shows Deactivated,
perform the following actions:
1. Click Activate under Activation Status.
2. Click Generate Activation Code under
Activation Status to re-initialize the
WAVE account.
Resolutions
Configure the Wi-Fi credentials on the WAVE
PTX Portal.