Motorola Solutions TLK 25 Serie Manual Del Usuario página 19

Model Indications
2.5.10
Scanning and Call Feature Problems
Problem Enabling Talkgroup Scanning
Model Indications
TLK 110 If cannot enable Talkgroup Scanning,
Scan turns off and the scan indicator is
not present on the radio status bar after
you enable the Scan feature from the ra-
dio menu.
TLK 25 If cannot enable Talkgroup Scanning,
Series Scan is not enabled after you enable the
Scan feature and the voice announcement
sounds, informing to contact the adminis-
trator as the feature is restricted.
Problem Receiving Group or Private Calls
Model Indications
TLK 110 If cannot receive Group or Private Calls,
the radio shows the following indications:
● The radio is able to initiate new calls
and reply to calls in progress but is
unable to receive new calls.
● The green and amber LEDs blink slow-
ly.
Chapter 2: Troubleshooting
Resolutions
● Verify the location reporting interval in the
Dispatcher and Application.
NOTE: Default location reporting
is once every 10 minutes.
● After the WAVE PTX user account is ena-
bled, press and hold the PTT button on
the radio for 3 seconds to attempt login.
Resolutions
● Verify that Enable Talkgroup Scanning
is enabled in the Manage Contacts Fea-
tures page in the WAVE PTX Portal and
that one or more talkgroups are in the
scan list.
● Enable scanning in your radio through the
radio menu or the Device Settings page in
the WAVE PTX Portal.
● Verify that Enable Talkgroup Scanning
is enabled under Corporate Manage-
ment → PTT Users → Talkgroups in the
WAVE PTX Portal and that one or more
talkgroups are assigned in the scan list.
● Enable scanning in your device through
voice command or under SETTINGS
→ Voice Control Policy page in the
WAVE PTX Portal.
Resolutions
Disable Do Not Disturb from the radio menu
or the WAVE PTX Portal.
MN009548A01-AD
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