Fault/error code
013-272XX-XXX
016-272XX-XXX
019-272XX-XXX
to
020-272XX-XXX
023-272XX-XXX
024-272XX-XXX
12.4
Data transmission (seca 496)
Message
The "Date of birth" dialog
window appears after the
key is pressed
After the
key is pressed,
there is no request for patient
or user data
icon appears
114 • seca 604, seca 495/495 r/496, seca 404/405, seca 446/448, seca 442, seca 438, seca 476
Cause
Oscillations have been induced in
scale, zero point could not be deter-
mined
Maximum capacity exceeded
Ambient temperature too high or too
low
One corner of the scale has been
loaded excessively
No GAL value
Cause
Patient ID not scanned
ID scanning not set up
Patient does not yet have a file in the
EMR system
ID(s) scanned at the start of the mea-
surement
ID scanning not set up
Anonymous
function activated
An obligatory measurement has not
been performed
Scanned ID is invalid
Remedy
• Restarting the device
• If the error recurs, inform seca Service
Ask patient to step off the scale
Observe ambient conditions for operation,
transport, and storage
è General technical data, page 125
• Distribute weight evenly
• Restarting the device
• If the error recurs, inform seca Service
Inform seca Service
Remedy
• Press the
key
• Scan patient ID
Check workflow settings for the device in
the
software
seca connect 103
• Enter date of birth and press
again
• Create patient file in the EMR System and
assign measurement
• Not a malfunction, measuring results are
assigned to the patient and saved in the
EMR System
• Check assignment in EMR System
Check workflow settings for the device in
the
software
seca connect 103
• Not a malfunction, measuring results are
sent to the EMR System
• In the EMR System, ensure that measur-
ing results are correctly assigned
• Press the
key
• Perform the missing measurement
Scan valid ID
key