Troubleshooting Tables
Problem
When you take a
measurement, the
data/holding results
light remains on
4-4
Troubleshooting
Reason
There may be a problem with
your telephone service or
your healthcare provider's
connection
Possible Solutions
Perform the CALL button test as follows:
- Find the CALL button on the far right of
the back panel of the Home Hub/
TeleStation
- Press the CALL button for less than 2
seconds. The Home Hub/TeleStation
should beep once.
(For some Home Hubs, you may need to
use a pen or other pointed object to depress
the CALL button)
- Release the CALL button.
- In 10 seconds, the using phone light
should turn on and the Home Hub/
TeleStation will dial your healthcare
provider.
- After a few minutes, the using phone
light and the data/holding results light
should turn off.
- If the data/holding results light turns
off, the Home Hub/TeleStation is operating
correctly. (It may take a few minutes for it
to turn off.)
- If the results above do not occur, contact
your healthcare provider.