Returned Goods Policy - CooperSurgical K-SYSTEMS L100 Serie Manual De Instrucciones

INSTRUCTION MANUAL FOR K-SYSTEMS L100 SERIES WORKSTATIONS (English)
17.1

Returned Goods Policy

1. Goods will be accepted for return for the following reasons:
• If shipment was made without the customer's authorization or order
• If incorrect items were shipped
• If defective items were shipped
• If defective goods are covered by the standard warranty
2. To return goods, you must contact a Customer Service Representative by telephone at the
numbers listed in Section 20 for a Returned Merchandise Authorization (RMA) number. Items
will not be accepted without an RMA number.
Please have the following information:
• Reason you wish to return the goods
• Quantity, description, part number, serial number of the goods
• Date of receipt of order
• Customer's purchase order and the CooperSurgical invoice number
All used goods must be cleaned and sterilized prior to shipment.
3. Shipment must be sent prepaid by the customer. Freight collect shipments will not be
accepted, and goods will be returned to sender.
4. If Customer intends to return equipment ordered in error, the following restocking charges and
terms will apply:
• 25 percent within 60 days from date of shipment
• Goods must be returned unused, in the original carton, and in marketable condition
• Refurbishing and replacement charges will be added to the restocking charges for
damaged or missing items
• No return after 60 days
• No refund on sterile, single-use disposable products
Send international returns to:
CooperSurgical
Distribution B.V.
Celsiusweg 35
5928 PR Venlo
The Netherlands
Send U.S. returns to:
CooperSurgical, Inc.
95 Corporate Drive
Trumbull, CT 06611
United States
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