13.5 To Send A Part For Repair
1. If unable to identify part please call, fax or E-mail to Customer Resource Group, for
assistance.
2. If part number is known, please telephone, fax or E-mail part number and description of
problem to Customer Resource Group for Repair Authorization (RA) number.
3. Clean (disinfect) parts prior to shipping; complete certificate of disinfected parts document
#40204-17.
4. Ship part with RA number clearly marked on outside of package.
5. Part will be evaluated and customer will be contacted with the cost of repair, if not
covered under table warranty.
6. After customer approval of repair cost, part will be repaired and returned to customer.
13.6 Warranty
Mizuho OSI guarantees all of its products for a period not to exceed one (1) year from date of
invoice for defects in material and workmanship with the exception of products which are
misused, altered or damaged. Defective merchandise will be credited or replaced.
13.7 European Union EC Representative
Emergo Europe
Molenstraat 15
2513 BH The Hague
The Netherlands
Tel: (31) (0) 70 345-8570
Fax: (31) (0) 70 346-7299
MIZUHOSI 2009
77
NW0508 Rev. D