Motorola WAVE PTX TLK 25 Serie Guía De Resolución De Problemas página 16

MN009548A01-AC
Chapter 2: Troubleshooting
Model Indications
● If you access the talkgroup list from
the device menu, the voice announce-
ment sounds indicating that the talk-
group list is empty.
Scan cannot be disabled from the device
menu or Device Management pages in
the WAVE PTX Portal.
2.5.7
User Disabled
Model Indications
TLK 110 The radio shows the following indica-
tions:
● The red LED blinks.
● The radio display shows User Disa-
bled.
On the WAVE PTX Portal, the Devices
and User Management pages shows that
the WAVE PTX user account is Deacti-
vated.
TLK 25 The device shows the following indica-
Wi-Fi tions:
● The voice announcement sounds indi-
cating that the user has been disabled.
● The red crescent LED blinks rapidly.
On the WAVE PTX Portal, the Devices
and User Management pages shows that
the WAVE PTX user account is Deacti-
vated.
2.5.8
Reporting Wrong/Stale Location
Model Indications
TLK 110 The WAVE PTX Dispatcher/Application is
unable to view the location of a specific
radio or location reports are wrong/stale.
16
Resolutions
● Verify channel zone/position assignment
in the Corporate Management page in
the WAVE PTX Portal.
Resolutions
● On the WAVE PTX Portal, verify that the
WAVE PTX user status is active.
● Use one of the Authorized Users with Re-
mote Supervision capability to enable the
user account.
● If the WAVE PTX user account is still dis-
abled, refer to one of the following man-
uals:
○ "Remote Disable or Enable Fleet
Member" in the Dispatch User Guide,
MN007932A01 manual.
○ "Enabling PTT Service for Another
User" in the iOS PTT Radio Applica-
tion User Guide, MN006656A01 man-
ual.
See https://waveoncloud.com/Home/Help.
● After the WAVE PTX user account is ena-
bled, press and hold the PTT button for 3
seconds to attempt login.
Resolutions
● Verify that the Location Reporting
icon is displayed on your radio status bar.
● Verify that Automatic Location Publish
Control is enabled under Manage Con-
tacts → Features in the WAVE PTX Por-
tal.