Model
Indications
●
On the Devices and Users pages, the
LAST CONNECTED column shows
Now and the SOFTWARE DOWN-
LOADED column shows False for
more than 30 minutes.
●
On the WAVE Devices Management
page, the Downloading Software
Package shows False.
TLK 25
The device shows the following indica-
Wi-Fi
tions:
●
The device vibrates.
●
The voice announcement sounds one
of the following service codes:
○
"Service code 0720"
○
"Service code 0721"
●
The red crescent LED blinks twice mo-
mentarily.
The WAVE PTX Portal shows the following
indications:
●
On the Devices and Users pages, the
LAST CONNECTED column shows
Now and the SOFTWARE DOWN-
LOADED column shows False for
more than 30 minutes.
●
On the WAVE Devices Management
page, the Downloading Software
Package shows False.
Software Update Cannot Be Completed
This section is only applicable to TLK 110 model.
Model
Indications
TLK 110
The radio shows the following indica-
tions:
●
The radio status bar shows
ware Available icon.
●
Restarting the radio does not initiate
the software update installation.
At the WAVE PTX Devices Summary page
of WAVE PTX Portal, the SOFTWARE
DOWNLOADED column shows Yes.
Resolutions
Maintenance Mode portal. For more infor-
mation, refer to
nance Mode Portal on page
Resolutions
Perform the
Wiping Device Locally on page
Soft-
11
task.
NOTE: Ensure that your radio battery
capacity shows more than 20% to
complete the installation.
MN009548A01-AC
Chapter 2: Troubleshooting
Connecting to the Mainte-
9.
19