Motorola WAVE PTX TLK 25 Serie Guía De Resolución De Problemas página 2

MN009548A01-AC
Contents
Contents
Intellectual Property and Regulatory Notices................................................................... 3
Foreword.............................................................................................................................. 4
Notations Used in This Manual................................................................................................................ 4
Document History................................................................................................................5
Related Publications........................................................................................................... 6
Chapter 1: Introduction........................................................................................................7
Chapter 2: Troubleshooting................................................................................................ 9
2.1 Entering Maintenance Mode.............................................................................................................. 9
2.2 Connecting to the Maintenance Mode Portal.....................................................................................9
2.3 Generating Diagnostic Logs Locally................................................................................................ 10
2.4 Wiping Device Locally...................................................................................................................... 11
2.5 Types of Service Codes or Failure................................................................................................... 11
2.5.1 No Connection....................................................................................................................11
2.5.2 No Connection to the Device Management Server............................................................12
2.5.3 No Connection to the WAVE PTX Server...........................................................................13
2.5.4 WAVE PTX Activation Failure............................................................................................ 14
2.5.5 Wrong Display and Voice Announcements Language....................................................... 14
2.5.6 No Channels...................................................................................................................... 15
2.5.7 User Disabled.....................................................................................................................16
2.5.8 Reporting Wrong/Stale Location........................................................................................ 16
2.5.9 Scanning and Call Feature Problems................................................................................ 17
2.5.10 Downloading and Installing Software Update Problems.................................................. 18
2.5.11 Bluetooth Connectivity Problems......................................................................................20
2.5.12 Hardware Problems......................................................................................................... 21
2.5.13 Miscellaneous Problems.................................................................................................. 21
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