Motorola WAVE PTX TLK 25 Serie Guía De Resolución De Problemas página 13

Model Indications
○
○
● On the WAVE PTX Portal, the CELL
PLAN column shows Activated and
the CONNECTED column shows No.
NOTE: Only applies to radios
with a built-in SIM card.
TLK 25 The device shows the following indica-
Wi-Fi tions:
● The voice announcement sounds
"Service code 0824".
● The device vibrates.
● The top and bottom crescent red LED
blinks twice.
2.5.3
No Connection to the WAVE PTX Server
Model Indications
TLK 110 The radio display shows the following
indications:
● Error 0620 or Error 0621 service
codes.
● The radio status bar shows good Wi-Fi
and Cellular Network Strength icons:
○
○
● On the WAVE PTX Portal, the CELL
PLAN column shows Activated and
the CONNECTED column shows Yes.
NOTE: Only applies to radios
with a built-in SIM card.
TLK 25 The device shows the following indica-
Series tions:
● The voice announcement sounds one
of the following service codes:
○ "Service code 0620"
Cellular Network Strength.
Wi-Fi Network Strength.
Wi-Fi Network Strength.
Cellular Network Strength.
Chapter 2: Troubleshooting
Resolutions
● Verify that a firewall is not blocking Inter-
net access.
NOTE: The WiFi MAC Address
is displayed in the Device Info
page or the Info screen in Test
Mode.
● Verify that a firewall is not blocking access
to the destination port TCP 8883.
● If connecting through Wi-Fi, verify if In-
ternet connection of the Access Point is
good.
● Verify that a firewall is not blocking Inter-
net access.
● Verify that a firewall is not blocking access
to the destination port TCP 8883.
Resolutions
On the WAVE PTX Portal, verify that the de-
vice name appears in the Users page and
STATUS column shows Active. If the STA-
TUS column shows Disabled, you must reac-
tivate the user's status.
Perform the following actions to reactivate
users:
1. Select the users in the Users page.
2. In then Actions menu, click Activate.
3. Click OK.
Verify the selected users return to Active sta-
tus.
Click the Reactivate link from the Activation
Code column to re-initialize the WAVE PTX
account.
On the WAVE PTX Portal, verify that the de-
vice name appears in the Users page and
STATUS column shows Active.
If the STATUS column shows Deactivated,
perform the following actions:
1. Click Activate under Activation Status.
MN009548A01-AC
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