Motorola WAVE PTX TLK 25 Serie Guía De Resolución De Problemas página 17

Model Indications
TLK 25 The WAVE PTX Dispatcher/Application is
Series unable to view the location of a specific
device or location reports are wrong/stale.
2.5.9
Scanning and Call Feature Problems
Problem Enabling Talkgroup Scanning
Model Indications
TLK 110 If cannot enable Talkgroup Scanning,
Scan turns off and the scan indicator is
not present on the radio status bar after
you enable the Scan feature from the ra-
dio menu.
Chapter 2: Troubleshooting
Resolutions
● Verify that the location reporting radio
(TLK 110) and the location watcher
(WAVE PTX Dispatcher/Application) are in
each other's contact list.
● Verify the location reporting interval in the
Dispatcher and Application.
NOTE: Default location reporting
is once every 10 minutes.
● After the WAVE PTX user account is ena-
bled, press and hold the PTT button on
the radio for 3 seconds to attempt login.
● Verify that the Location is enabled
through voice command or in the SET-
TINGS page in the WAVE PTX Portal.
● Verify that Automatic Location Publish
Control is enabled under Corporate
Management → PTT Users → Features
in the WAVE PTX Portal.
● Verify that the location reporting device
(TLK 25) and the location watcher (WAVE
PTX Dispatcher/Application) are in each
other's contact list.
● Verify the location reporting interval in the
Dispatcher and Application.
NOTE: Default location reporting
is once every 10 minutes.
● After the WAVE PTX user account is ena-
bled, press and hold the PTT button on
the radio for 3 seconds to attempt login.
Resolutions
● Verify that Enable Talkgroup Scanning
is enabled in the Manage Contacts Fea-
tures page in the WAVE PTX Portal and
that one or more talkgroups are in the
scan list.
● Enable scanning in your radio through the
radio menu or the Device Settings page in
the WAVE PTX Portal.
MN009548A01-AC
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