Avaya T3 Manual De Manejo página 26

Call Center -- Comfort and Classic
Call Center - - Overview
Information in the CC display on the Comfort Telephone
GB
Indication
in the
display
1 0
2 1
3 0
SupAct
SupPas
1)
Symbol appears only for internal "static call distribution" (ACD mode).
24
1 2 3 4
1 0 2 1
SupAct SupPas
shows that you are in the CC level.
CC
Significance
Agent group 1 is selected.
Agent group 2 is logged in and 1 caller is waiting.
Agent group 3 has logged out.
A bell flashes alternately with the online group 4.
This means that the first warning threshold of the waiting field has
1
been reached
Two bells flash alternately with the online group 5.
This means that the second and last warning threshold of the
waiting field has been reached
the supervisor.
Call supervisor during conversation -- the supervisor can cut into
the conversation (Supervisor Active).
Call supervisor during conversation -- the supervisor can listen to
your conversation (Supervisor Passive).
1
5 6 7
3 0
. The warning threshold is set by the supervisor.
1
. The warning threshold is set by
Continuation
CC