Setting The Agent Groups - Avaya T3 Manual De Manejo

Call Center -- Comfort and Classic

Setting the agent groups -

An agent group consists of several participants who can be accessed via a common
code or specific lines. The agent groups are normally set up by the supervisor. If
enabled in your system, you can also set up agent groups for your call number.
Setting the agent groups
Press "Agent group" function key.
Scroll to the agent group whose settings you want to change,
GB
e.g.
Agent group 1 101
Confirm your selection.
supervisor creates the agent groups and tells you the numbers.
Scroll to menu
1 = highest priority
5 = lowest priority
This enables you to allocate a priority to incoming calls.
Scroll to menu
Confirm your selection.
• To delete an agent group, enter 0 as the number of the group.
• The supervisor is able to modify the existing priorities.
34
.
Enter the call number of the agent group (max. 3 digits). The
option.
Priority:
Enter the priority for the agent group (1 digit).
option.
Store entry
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