Avaya T3 Manual De Manejo página 27

Call Center - - Overview
Information in the CC display on the Classic Telephone
6. Display keys level:
1 0
7. Display keys level:
Indication Significance
in the
display
Agent group 1 is selected.
1 0
Agent group 2 is online and 1 caller is waiting.
2 1
Agent group 3 has logged out.
3 0
A bell flashes alternately with the online group 4.
This means that the first warning threshold of the waiting field has
been reached
Two bells flash alternately with the online group 5.
This means that the second and last warning threshold of the
waiting field has been reached
the supervisor.
SupA Call supervisor during conversation -- the supervisor can cut into
the conversation (Supervisor Active).
SupP Call supervisor during conversation -- the supervisor can listen to
your conversation (Supervisor Passive).
1)
Symbol appears only for internal "static call distribution" (ACD mode).
1
2 1 3 0
1
SupA SupP
1
. The warning threshold is set by the supervisor.
Call Center -- Comfort and Classic
c
c
1
. The warning threshold is set by
Continuation
GB
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